Your client says the email never arrived

When you send a quote, CaterKit emails your client a link to their quote page. When they accept, both of you get a confirmation copy. Payment reminders and one-tap follow-ups go out the same way.

If a client says nothing arrived, start with their email address. Open the event, check the client’s record, and confirm the address is spelled right. A quote with no client email on file does not send at all.

Fix the address if it is wrong, then resend from the app — open the quote and send it again. The email goes back out to the corrected address.

Ask them to check spam and their Promotions tab, too. A first email from a new sender often lands there; once they mark it as not spam, the rest arrive normally.

In a hurry? Every quote also has a plain share link. Copy it from the share sheet and text it to your client directly — they do not need the email to open their quote.

Still stuck? Contact support with the event and the client’s address. We can look at the send record for that address and tell you whether the email went out, bounced, or was refused.